Term and Conditions

Last updated: [Insert Date]

1. Website Use

1.1 Eligibility

To place orders through CandlesDecorShop, you must:

• Be at least 18 years old
• Have legal capacity to enter into binding contracts
• Reside in a country we ship to (currently excluding parts of Asia and certain remote locations)

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and complete information
• Keep your login details secure
• Notify us immediately of any unauthorized account use

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our:

• Handcrafted candles and fragrance products
• Mugs, travel mugs, and water bottles
• Ornaments and trinkets

However, slight variations in color or texture may occur due to the handmade nature of our products.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a suitable alternative, or
• Refund the relevant portion of your order

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Accept or decline orders at our discretion
• Limit quantities purchased per customer
• Verify payment information before processing

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm that the payment method used is yours or that you have authorization to use it.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are carefully packed and processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and not guaranteed. International customers may be responsible for customs fees.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if:

• Items are in original condition (unused, unlit for candles)
• Original packaging with all tags is included
• Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Used mugs, travel mugs, or water bottles
• Fragrance items (candles, diffusers) that have been used or have broken seals

5.3 Refund Process

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the return.

6. Intellectual Property

All content on this website, including:

• Product designs
• Branding elements
• Website copy and images

are the property of CandlesDecorShop and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Our products are designed for decorative and personal use. We are not liable for:

• Improper use of our products
• Allergic reactions to fragrance materials
• Damage caused by unsupervised burning of candles

7.2 Website Operation

While we strive to maintain website availability, we are not liable for:

• Temporary unavailability due to technical issues
• Viruses or malicious software originating from third parties
• Inaccuracies in third-party content we may link to

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website, with the “Last updated” date indicating the most recent changes.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions about these Terms or your orders, please contact our Winchester-based customer care team:

Email: [email protected]
Postal Address: 6 Badger Farm Rd, Winchester, GB CH1C 4XH