Last Updated: [Insert Date]

At CandlesDecorShop (“we”, “us”, or “our”), we value your trust as much as we value the craftsmanship of our hand-picked home fragrances and decor pieces. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.candlesdecorshop.com.

1. Information We Collect

To provide you with our signature shopping experience, we may collect:

  • Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase
  • Transaction Data: Purchase history, product preferences, and order details
  • Technical Data: IP address, browser type, device information, and pages visited
  • Communication Data: Messages sent through contact forms or customer service emails

2. How We Use Your Information

Like the careful selection of our fragrances, we handle your data with purpose:

  • Process and fulfill your orders for candles, mugs, ornaments, and other decor items
  • Provide customer support and respond to inquiries
  • Improve our website and product offerings
  • Send transactional emails (order confirmations, shipping updates)
  • With consent, send marketing communications about new products and promotions
  • Prevent fraud and enhance security

3. Data Sharing and Disclosure

We may share your information only when necessary:

  • Service Providers: Payment processors (Visa, MasterCard, PayPal, JCB), shipping carriers, and IT support
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or sale of assets

We never sell your personal information to third parties.

4. International Data Transfers

As we ship globally (excluding some Asian and remote regions), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same care we use in crafting our products:

  • Industry-standard encryption for all transactions
  • Secure servers with limited access
  • Regular security assessments
  • Payment details are processed directly by our PCI-compliant providers

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict processing of your data
  • Withdraw consent for marketing communications
  • Request data portability where applicable

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Enable social media features

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

Our products and website are not directed at children under 16. We do not knowingly collect their personal information.

9. Policy Updates

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For privacy-related questions, please contact our Winchester-based team:

CandlesDecorShop
6 Badger Farm Rd
Winchester, GB CH1C 4XH
Email: [email protected]

Thank you for trusting us with your personal information as you shop for life’s little luxuries.

Warmly,
The CandlesDecorShop Team